Returns Policy

 

Our Vow to Wow

At Amart Furniture we want you to have a fulfilling shopping experience either in-store or online. To assist you, we have set out our returns policy below.

Satisfaction Guarantee

We want you to love your new furniture. If you find it doesn't fit (or doesn't match) or you have simply changed your mind, just let us know and we will do what we can to assist.

We will happily exchange your products for products of equivalent value or provide you with a full refund if you change your mind:

  • within 30 days of the date of your order (for most orders); and

  • within 48 hours for Custom Made Products, mattresses, special orders and blinds (Special Orders

There are no refunds or returns for change of mind after the applicable cooling off period above. Of course, our Quality Guarantee (and Sleep Guarantee for mattresses) will continue to apply.

And please remember, refunds or returns are only available where the product is returned undamaged, in its original condition and packaging, complete with instruction manuals, assembly instructions and accessoriesYou are also responsible for all transportation costs (although we will do what we can to minimise them).

Proof of purchase

You must show us reasonable proof of purchase and may be required to present Photo ID when requesting a refund, exchange or repair to a product that you have purchased from us. Proof of purchase includes:

  • Tax Invoice.

  • Receipt or Delivery Note for online purchases. Unfortunately, a confirmation email is not sufficient.

  • Finance documentation.

Whilst we will make every effort to locate transaction receipts through our system if you have lost or misplaced your tax invoice, we will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount for which the product in question was purchased. Multiple item purchases in one transaction will limit our ability to establish proof of purchase.

Refunds & returns for unsafe, defective or damaged goods or goods which don't match description

Your entitlement to a refund, repair or replacement for unsafe, defective or damaged goods is outlined in our Quality Guarantee. All faults or defects should be reported to us within 7 days of the defect or fault appearing to avoid any further damage. You may lose the benefit of the Quality Guarantee unless you abide by its terms.

How to make a claim:

Our Quality Guarantee claim forms and the details on how to claim are available on our Product Guarantee page. Please follow the steps provided in order to submit your claim. We will then assess your claim to determine the nature of the issue, whether you are entitled to a remedy, and the remedy that will be made available to you.

Amart Furniture will also accept product returns where you can provide proof of purchase and:

  • the product is not fit for its intended purpose, or

  • the product does not match the sample or our description.

Refunds generally are only paid to the customer whose personal details are noted on the Tax Invoice. Refunds will be processed using the original payment method. If you purchased using a credit card, any refund will be processed to that card. Please note that processing times for refunds to credit/debit cards are outside of our control. Paypal refunds will processed to the card or account used for the original purchase. Paypal refunds will generally be processed within 24 hours.

Our Goods are designed and constructed to be used for domestic purposes or in commercial or controlled environments (like offices). See our Terms and Conditions for more details.

 

Amart Furniture’s 180 Night Sleep Guarantee

Allow us to give you piece of mind with your purchase with 180 Night Sleep Guarantee on any Orthokinetic Mattress
Choosing the right mattress is an important decision, and often a difficult one to make.

So allow us to give you peace of mind with your purchase with a 180 Night Sleep Guarantee on any Orthokinetic mattress.
You can now rest easy, knowing that not only are you purchasing a quality mattress, but are guaranteed a great night's sleep...because if you're not 100% happy - we'll gladly exchange it! Terms and conditions apply*.

Terms and conditions

*Terms and Conditions 180 Night Sleep Guarantee

  1. The Amart Furniture’s 180 Night Sleep Guarantee entitles you to exchange your original mattress to a mattress of the same brand only of equal or higher value. Any exchange for a different brand of mattress will be subject to the agreement of Amart Furniture in its absolute discretion.
  2. To take advantage of Amart Furniture’s 180 Night Sleep Guarantee all you need to do is:
  3. use a water and stain resistant mattress protector to ensure the mattress remains hygienic and free of stains.
  4. arrange (at your cost) for the transportation of the original mattress to the store of purchase. You will also be responsible for the transportation costs of the replacement mattress.
  5. If your mattress is returned stained or in an unhygienic state, we may require that you have the mattress professionally cleaned at your cost before exchanging.
  6. Your remedy under the Amart Furniture 180 Night Sleep Guarantee is limited to replacement of the mattress only. There is no entitlement to a refund under the Amart Furniture’s 180 Night Sleep Guarantee, however your rights under Amart Furniture’s Quality Guarantee continue to apply.