What is Online Exclusive?

At Amart, we’re committed to delivering you with fresh new styles you want at prices that you will love.

To provide you with a larger range at the lowest prices, our Online Exclusive collection is exclusively available to view and purchase online. Just look for the Online Exclusive call out – these special new pieces will be conveniently delivered straight to your door!

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Frequently Asked Questions

What are Online Exclusive products?
Amart, we’re committed to delivering the very best to your home with fresh new designs from experienced manufacturers. To provide you with a larger range at the lowest prices, our Online Exclusive collection is exclusively available to view and purchase online. Just look for the Online Exclusive call out - these special new pieces will be delivered straight to your doorstep.
 
How do Online Exclusive products work?
  1. You place your order on our website
  2. We receive your order at the “Online Excusive” warehouse
  3. Your order is packaged & delivered to you directly from the warehouse

Can I cancel an item from an order after it has been placed?
After an order has been placed cancellations may not be possible & charges for change of mind may apply.
 
Can I change the shipping address after the order has been placed?
After an order has been placed, address changes may not be possible. Once you have received tracking information from the courier please contact them directly to discuss any changes to delivery.
 
Can I add an item to an order after it has been placed?
Unfortunately not, once an order has been finalised no additional items can be added. A separate order would need to be placed.
 
Can I hold an item from being shipped?
Unfortunately not, once an order has been finalised, the estimated lead times will be accurate. We are unable to hold orders.
 
What if an item arrives with missing parts?
In the unlikely situation you have received an Online Exclusive item with missing parts, please contact us via this form www.amartfurniture.com.au/contact-us ideally within 3 business days of receiving your delivery.
 
What happens if I am missing an item from my order?
If the tracking for the missing Online Exclusive items shows as delivered then please let us know within 3 business days which item is missing and we will further investigate this. Click here to contact Customer Care.
 
What happens if I receive the incorrect item?
In the unlikely situation you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will work with you to rectify this situation in timely manner. Click here to contact Customer Care.
 

Do you deliver to PO Boxes or parcel lockers?
No, we cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the items we sell.
 
How do I track the status of my delivery?
Once your items have shipped out you will get a notification and a tracking number attached to it. This tracking number will be linked to the courier tracking website and if you click on it, it will allow you to track the status of your order. In some cases, tracking updates could take 24 hours to update accurately.
 
What are normal delivery hours?
Our couriers deliver Monday to Friday between business hours which are 8 am to 6 pm.
 
Do you ship outside of Australia?
No, Amart Furniture currently only ships Australia wide.
 
Do you offer express postage?
Unfortunately we don’t currently offer an express delivery service.
 
Can I nominate a date and time for delivery?
Unfortunately, it is not possible to request a specific delivery date or time.
 
Will all items be delivered at the same time?
We will endeavor to send all Online Exclusive products from the same order in one delivery. Additional orders will incur separate shipping costs and delivery times. Please note any order that includes items outside of the Online Exclusive range that also require delivery will have a separate delivery charge & time identified at checkout.
 
Can I add an authority to leave if I know I wont be home?
Yes, when entering your delivery information there is a section for you to add an authority to leave.
 
Can I make special delivery instructions?
It would be best to contact the courier to leave any special delivery instructions after you receive the shipping and tracking notification for the order.
 
How do I work out shipping costs?
If you add the item/s into your shopping cart and then enter your postcode, you will then be given the anticipated price for the Online Exclusive item/s inclusive of shipping and GST. This price will be confirmed at checkout.
Please note any order that includes items outside of the Online Exclusive range that also require delivery will have a separate delivery charge & time identified at checkout.
 
Can I pick up my order?
Unfortunately, we don’t offer pickups from our suppliers warehouse or the Amart Furniture stores for any of our Online Exclusive products.
 
What couriers do you use to deliver Online Exclusive items?
Amart Furniture has a range of couriers that deliver our Online Exclusive orders.
We ship via Fastway, Allied Express and other standard or specialty couriers services depending on the size and weight of an item.
 
Can I arrange my own courier?
Unfortunately, you are unable to arrange your own courier for delivery. You would need to have the Online Exclusive item/s delivered by our assigned couriers.
 
What happens if I am not home to accept the delivery?
If no one is present when the delivery is made and authority to leave has not been given, the courier will leave a calling card explaining how to collect or arrange re-delivery. Please note an additional cost may apply for re-delivery that will be payable to the courier.
 
Why do I get charged an extra fee when I add more items?
Shipping costs are calculated based on the total weight and size of each item in the order. Additional items added to the order may increase the shipping costs.
 
What are your delivery timeframes?
Once you’ve received your order confirmation email, please allow:
Metro delivery: Within 7 business days
Regional delivery: 7 - 14 business days
Remote delivery: Within 21 business days
Tracking information will be emailed to you upon dispatch.

 
What is authority to leave?
When you give authority to leave, you’re allowing our couriers to leave the package unattended at your address without a signature.
Please note:
  • If the carrier believes the location is not secure, they will not leave the package unattended
  • If you opt to leave your order unattended, Amart Furniture will not be responsible for any lost or stolen packages

 
Will I have to sign for my delivery?
If you provide authority to leave during checkout, you will not be required to sign for your delivery.
If you don’t provide authority to leave, you may be required to sign for your delivery.

 
I didn’t arrange with the courier for re-delivery, and it’s been returned to sender. What happens now?
Once the package is returned to our warehouse, we’ll refund the cost of the items, excluding any delivery fees and any additional fees incurred by Amart.

 
Can I Click and Collect my Online Exclusive order from a Amart Furniture store?
Unfortunately, we do not offer Click & Collect service for Online Exclusive products.
 

What is your returns policy?
If you change your mind, you may return the product within 30 days of purchase for a refund less any shipping costs or fees incurred by Amart. The product must be in an unassembled condition, in the original packaging. To return your product, please complete our customer contact form and our Customer Solutions Centre will be in contact to assist further.
If the product is damaged or not fit for purpose, please refer to our Quality Guarantee section of our website here - Quality Guarantee to make a claim. Our Customer Solutions Centre will then be in contact to assist further.
 
What costs are associated with returning an item?
You will be responsible for all shipping charges to facilitate a change of mind return. Your initial shipping charge is non-refundable and you will also be charged the shipping costs & any extra charges incurred by Amart to return the item back to the Online Exclusive warehouse.
 
I don’t have the original packaging, can I still return the product?
Returns for change of mind must be in “as-new condition” where upon return we are able to sell to another customer. In order for us to offer a refund minus any applicable charges, the product must be in the original packaging, not used, assembled or damaged.
 
I have used the product, can I still return it?
No, we only accept returns for item/s that are unused.
 
Will I receive a refund, if I return the product?
All change of mind returns will receive a refund minus any shipping costs.
 
Can I arrange my own courier for the return?
No, unfortunately, in order to monitor the status of the return we need to book the labels under the Amart Furniture courier accounts.
 
Can I exchange an item instead of returning it?
Unfortunately, it is not possible to exchange an item. After a return is completed a new order can be created.
 

What is the quality guarantee for Online Exclusive products from Amart Furniture?
Most items from the Amart Furniture Online Exclusive range come with a 2 year standard quality guarantee unless otherwise specified on the product description page. If an issue does arise please refer to our Quality Guarantee section of our website here - Quality Guarantee to make a claim. Our Customer Solutions Centre will then be in contact to assist further.
 
What payment options are available online?
We offer payments via Visa, MasterCard, PayPal or Gift Cards.
 
Can I find Online Exclusive products in my local Amart Furniture store?
Online Exclusive products are sold online and delivered directly to customers from the warehouse via couriers. This means you won’t be able to find Online Exclusive products available for purchase in your local Amart Furniture store.