Do you deliver to PO Boxes or parcel lockers?
No, we cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the items we sell.
How do I track the status of my delivery?
Once your items have shipped out you will get a notification and a tracking number attached to it. This tracking number will be linked to the courier tracking website and if you click on it, it will allow you to track the status of your order. In some cases, tracking updates could take 24 hours to update accurately.
What are normal delivery hours?
Our couriers deliver Monday to Friday between business hours which are 8 am to 6 pm.
Do you ship outside of Australia?
No, Amart Furniture currently only ships Australia wide.
Do you offer express postage?
Unfortunately we don’t currently offer an express delivery service.
Can I nominate a date and time for delivery?
Unfortunately, it is not possible to request a specific delivery date or time.
Will all items be delivered at the same time?
We will endeavor to send all Online Exclusive products from the same order in one delivery. Additional orders will incur separate shipping costs and delivery times. Please note any order that includes items outside of the Online Exclusive range that also require delivery will have a separate delivery charge & time identified at checkout.
Can I add an authority to leave if I know I wont be home?
Yes, when entering your delivery information there is a section for you to add an authority to leave.
Can I make special delivery instructions?
It would be best to contact the courier to leave any special delivery instructions after you receive the shipping and tracking notification for the order.
How do I work out shipping costs?
If you add the item/s into your shopping cart and then enter your postcode, you will then be given the anticipated price for the Online Exclusive item/s inclusive of shipping and GST. This price will be confirmed at checkout.
Please note any order that includes items outside of the Online Exclusive range that also require delivery will have a separate delivery charge & time identified at checkout.
Can I pick up my order?
Unfortunately, we don’t offer pickups from our suppliers warehouse or the Amart Furniture stores for any of our Online Exclusive products.
What couriers do you use to deliver Online Exclusive items?
Amart Furniture has a range of couriers that deliver our Online Exclusive orders.
We ship via Fastway, Allied Express and other standard or specialty couriers services depending on the size and weight of an item.
Can I arrange my own courier?
Unfortunately, you are unable to arrange your own courier for delivery. You would need to have the Online Exclusive item/s delivered by our assigned couriers.
What happens if I am not home to accept the delivery?
If no one is present when the delivery is made and authority to leave has not been given, the courier will leave a calling card explaining how to collect or arrange re-delivery. Please note an additional cost may apply for re-delivery that will be payable to the courier.
Why do I get charged an extra fee when I add more items?
Shipping costs are calculated based on the total weight and size of each item in the order. Additional items added to the order may increase the shipping costs.
What are your delivery timeframes?
Once you’ve received your order confirmation email, please allow:
Metro delivery: Within 7 business days
Regional delivery: 7 - 14 business days
Remote delivery: Within 21 business days
Tracking information will be emailed to you upon dispatch.
What is authority to leave?
When you give authority to leave, you’re allowing our couriers to leave the package unattended at your address without a signature.
- If the carrier believes the location is not secure, they will not leave the package unattended
- If you opt to leave your order unattended, Amart Furniture will not be responsible for any lost or stolen packages
Will I have to sign for my delivery?
If you provide authority to leave during checkout, you will not be required to sign for your delivery.
If you don’t provide authority to leave, you may be required to sign for your delivery.
I didn’t arrange with the courier for re-delivery, and it’s been returned to sender. What happens now?
Once the package is returned to our warehouse, we’ll refund the cost of the items, excluding any delivery fees and any additional fees incurred by Amart.
Can I Click and Collect my Online Exclusive order from a Amart Furniture store?
Unfortunately, we do not offer Click & Collect service for Online Exclusive products.