Our Privacy Commitment
Amart Furniture Pty Limited (ABN 65 009 810 324) (we, us and our) is committed to handling the personal information we collect in an open and transparent manner, in accordance with our Privacy Policy and the Australian Privacy Principles.
This Privacy Policy summarises how we handle and protect your personal information when we provide our website and deliver our products to you (Services) or when otherwise interacting with you.
We may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on our website (as dated below). We recommend you check our website regularly to ensure you are aware of our current Privacy Policy. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to work with you as a customer or supplier of our business.
What is personal information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
The types of personal information we collect may include:
- Identity Data including your name and gender.
- Contact Data including address details, email address and telephone numbers.
- Background Verification Data including your photographic identification or other details requested as part of our verification process to comply with our due diligence obligations, and related ongoing monitoring commitments.
- Financial Data including bank account and masked payment card details (first six and last four digits only) through our third party payment processors, AfterPay and PayPal for payment and refund verification purposes. We do not store complete card numbers or sensitive authentication data.
- Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you, including purchase history and payment types.
- Technical and Usage Dataincluding internet protocol (IP) address, your login data, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
- Profile Data including your username and password for our Services purchases or orders you have made with us, support requests you have made, content you post, send receive and share through our platform, information you have shared with our social media platforms, your interests, preferences, feedback and survey responses.
- Interaction Dataincluding information you provide to us when you participate in any interactive features of our Services, including surveys, contests, promotions, activities or events.
- Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
- Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.
- Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. In the course of providing our Services, we may collect, or come across such sensitive information in different situations, including during the course of conducting a background verification check on you or when reviewing your CV. Unless otherwise permitted by law, we will not collect sensitive information about you without first obtaining your consent.
Whose personal information do we collect?
We collect personal information from people who are connected to our business activities, including:
- customers;
- suppliers;
- service providers;
- employees, including prospective employees.
How do we collect your personal information?
Where possible, we will collect your personal information directly from you. This may be in person or online, for example when:
- you purchase a product;
- you complete a finance application;
- we contact you to confirm delivery details; or
- you visit our website.
We also may obtain personal information from third parties, such as contractors, suppliers and details of your use of our website from our analytics and cookie providers and marketing providers. See the “Website usage information and cookies” section below for more detail on the use of cookies.
If we collect personal information about you from a third party and it is unclear that you have consented to the disclosure of your personal information to us, we will take reasonable steps as soon as practicable after collection to contact you and ensure that you are aware of the circumstances surrounding the collection and purposes for which we collected your personal information.
Website usage information and cookies
We may use cookies, tracking pixels and similar technologies on our website and in our emails from time to time. Cookies are text files placed in your computer's browser to store your preferences. Tracking pixels are tiny, invisible images (typically the size of one pixel) embedded in web pages or emails. Cookies and tracking pixels, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns.
If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie or collected by tracking pixels. Unlike cookies, tracking pixels do not store any information on your device, but instead send information to our servers when the pixel is loaded.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
You can block tracking pixels by using ad-blocking or privacy-focused browser extensions. Some email providers allow you to block images by default, which can prevent tracking pixels in emails from loading.
However, if you use your browser settings to block all cookies (including essential cookies) and tracking pixels you may not be able to access all or parts of our website and you may not receive personalised content.
Google Analytics: We may use Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you.
You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.
To find out how Google uses data when you use third party websites or applications, please see here.
Facebook/Meta Analytics: We may use tools provided by Meta, such as the Meta Pixel, advanced matching, and Conversions API. These allow us to measure ad performance and deliver ads that may be relevant to you on Meta platforms based on your activity on our website/app. You can control whether we can join data from third party partners with your Meta account for ads by adjusting your preferences within Meta's settings. You can disconnect this data from your Meta account by changing your settings for Off-Facebook activity. For more information, please see Meta's Privacy Policy here.
Other Marketing and Analytics Tools: We may also use similar tools and pixels provided by other platforms including Bing, TikTok and Pinterest. These tools allow us to measure advertising performance and deliver relevant advertisements to you on those platforms based on your activity on our website. You can control advertising preferences through the settings on each respective platform.
Why do we collect your personal information?
We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information:
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Purpose of use / disclosure |
Type of Personal Information |
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To mitigate the risk of fraud including to perform anti-money laundering, anti-terrorism, sanction screening, fraud and other background checks on you. |
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To provide our Services to you, including to dispatch and deliver our products to you. |
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To contact and communicate with you about our Services including in response to any support requests you lodge with us or other enquiries you make with us. |
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To contact and communicate with you about any enquiries you make with us via our website. |
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For internal record keeping, administrative, invoicing and billing purposes including preparing sales documentation. |
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For analytics, market research and business development, including to improve, optimise and personalise your experience of our Services, associated applications and associated social media platforms. |
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For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you. |
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To run promotions, competitions and/or offer additional benefits to you. |
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If you have applied for employment with us; to consider your employment application. |
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To comply with our legal obligations or if otherwise required or authorised by law. |
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Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:
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Opting out of direct marketing communications
Where we use your personal information to send you marketing and promotional information by post, email or otherwise, we will provide you with an opportunity to “opt out” of receiving such information. By electing not to opt-out, we will assume we have your consent to receive similar information and communications in the future. We will always ensure that our opt-out notices are clear, conspicuous and easy to take up. If you do not wish to receive direct marketing communications from us, please click here to contact us or opt out using the opt out facilities provided in the communication.To whom do we disclose your personal information?
We will only disclose personal information to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information to:
- payment systems operators such as AfterPay and PayPal;
- our existing or potential agents or business partners;
- professional advisors, bankers, auditors, our insurers and insurance brokers;
- marketing or advertising providers;
- our employees, related entities, contractors and service providers. We may provide your personal information to employees, related entities, contractors or service providers which perform services on our behalf, such as delivery drivers or logistic providers who deliver our goods to you, mailing houses, printers, information technology services providers (including cloud computing service providers), database contractors and telemarketing agencies;
- sponsors or promoters of any promotions or competition we run;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties to collect and process data, such as relevant analytics businesses; and
- any other third parties as required or permitted by law, such as where we receive a subpoena.
Overseas Disclosure
While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia, including but not limited to, the United States, Singapore and countries within the European Union. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
Storage and security
We take all reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Your personal information will be stored on a password protected electronic database, which may be on our database, a database maintained by a cloud hosting service provider or other third party database storage or server provider. Backups of electronic information are written to drives which are stored offsite.
Hard copy information is generally stored in our offices, which are secured to prevent entry by unauthorised people.
Where personal information is stored with a third party, we will take reasonable steps to ensure those third parties to maintain the security of the information.
Your personal information will stay on the database indefinitely until you advise you would like it removed, unless we de-identify it or destroy it earlier in accordance with privacy law requirements.
Data retention
We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Your direct debit or credit cards
We use Secure Socket Layer (SSL) certificates for encrypting your credit card and debit card numbers, your name and address so that it cannot be viewed by any third party over the internet.
Access to your personal information
We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we may request that you identify, as clearly as possible, the type(s) of information requested. We will deal with your request to provide access to your personal information within a reasonable time period given the nature of the request (for example, 30 days from the date of the request) and you agree we may charge you our reasonable costs incurred in supplying you with access to this information.
Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we refuse to grant you access to your personal information, we will provide you with reasons for that decision (unless it is unreasonable to do so) and the avenues available for you to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.
Updating your personal information
You may ask us to update and /or correct the personal information we hold about you at any time if you believe it is inaccurate, out of date, incomplete or misleading. We will take reasonable steps to verify your identity before granting access or making any corrections to your information. We also have obligations to take reasonable steps to correct personal information we hold when we are satisfied that it is inaccurate, out of date, incomplete, irrelevant or misleading for the purpose for which it is held. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
Complaints
If you have any queries or would like to make a complaint regarding relating to our Privacy Policy or the manner in which we handle your personal information, please contact us in writing to:
The Privacy Officer
Amart Furniture Pty Limited
41 Brickworks Place
Rochedale QLD 4123
We will endeavour to respond to your complaint or query within fourteen days of receipt.
If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner see www.oaic.gov.au.
For any questions or notices, please contact our Privacy Officer at:
Amart Furniture Pty Limited (ABN 65 009 810 324)
Email: privacy@amart.com.au
Address: Amart Furniture Pty Limited, 41 Brickworks Place, Rochedale QLD 4123
This page was last updated on: 16/01/2026