HAZEL

About Online Exclusive

What are Online Exclusive products?

At Amart, we're committed to delivering the very best to your home with fresh new designs from experienced manufacturers. To provide you with a larger range at the lowest prices, our Online Exclusive collection is exclusively available to view and purchase online. Just look for the Online Exclusive callout - these special new pieces will be delivered straight to your doorstep.

How do Online Exclusive products work?

1. You place your order on our website
2. We receive your order at the "Online Exclusive" warehouse
3. Your order is packaged & delivered to you directly from the warehouse

Can I find Online Exclusive products in my local Amart Furniture store?

Online Exclusive products are sold online and delivered directly to customers from the warehouse via couriers. This means you won't be able to find the Online Exclusive products available for purchase in your local Amart Furniture store.

Delivery & Returns

What are our OE delivery timeframes?

Online Exclusive items are delivered to ground level front doors by our trusted delivery courier partners. Please note: Drivers are unable to enter your home.

These items leave our Brisbane warehouse in 1-2 business days.

Delivery progress updates are available after purchase by logging into your Amart account OR following tracking links sent via email or sms notifications.

Estimated delivery timeframes once item/s have left warehouse:

East Coast Metro: within 3 -7 business days

Remaining Metro & Regional: 7 - 14 business days

Remote: within 21 business days

Will all items be delivered at the same time?

We will endeavour to send all Online Exclusive products from the same order in one delivery. Additional orders will incur separate shipping costs and delivery times. Please note any order that includes items outside of the Online Exlclusive range that also require delivery will have a separate delivery charge & time identified at checkout.

Can I Click and Collect my Online Exclusive order from an Amart Furniture store?

Unfortunately, we do not offer Click & collect service for Online Exclusive products.

What is your returns policy?

If you change your mind, you may return the product within 30 days of purchase for a refund less any shipping costs or fees incurred by Amart. The product must be in an unassembled condition, in the original packaging. To return your product, please complete our customer contact form and our Customer Solutions Centre will be in contact to assist further.
If the product is damaged or not fit for purpose, please refer to our Quality Guarantee section of our website here - Quality Guarantee to make a claim. Our Customer Solutions Centre will then be in contact to assist further.

What costs are associated with returning an item?

You will be responsible for all shipping charges to facilitate a change of mind return. Your initial shipping charge is non-refundable and you will also be charged the shipping costs & any extra charges incurred by Amart to return the item back to the Online Exclusive warehouse.