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You have the flexibility of either having us pick up your old mattress directly from your location or dropping it off at our designated store or Distribution Center (DC). However, keep in mind that our removal service is exclusively available for in-store purchases.
Tip: If you choose the pickup option, remember to drop off your old mattress when collecting your new one.
When you purchase a new ensemble base or mattress from us, you can avail of our removal service for an old ensemble base or mattress. Whether you're buying a king-sized bed and disposing of a single, or vice-versa, we've got you covered. The size of your new purchase and the size of your disposal item don't have to match.
Upon scheduling your new mattress delivery, ensure your old mattress is properly bagged as per the instructions we provide. On delivery day, place the bagged mattress outside in an easily accessible area—whether it's your driveway, porch, alleyway, or any other place our drivers can freely access. Our team will handle the removal while delivering your new mattress, making it a seamless experience for you.
Important Note: If the mattress isn't placed outside as instructed, or if it isn't bagged when dropping off at our DC or store, we won't be able to collect or accept it. Always follow our guidelines to ensure a smooth process!
Whether you're opting for a direct delivery or picking up from a store, the removal process remains consistent. For direct deliveries, our drivers will remove the old mattress at the same time as delivering the new one. For pickups, ensure your old mattress is bagged as per instructions and dropped off at the time of your new mattress collection.
It's essential to be prepared. If your old mattress isn't ready for collection during our scheduled visit or if you forget to place it outside, there won't be an opportunity to reschedule the removal. Similarly, if it isn't properly bagged when returning to our DC or store, we reserve the right to refuse it.
Our mattress removal fee is a flat $89, regardless of the size of the mattress or ensemble.