Our Privacy Commitment

Amart Furniture Pty Limited (ABN 65 009 810 324) (“we”, “us” and “our”) is committed to handling the personal information we collect in an open and transparent manner, in accordance with our Privacy Policy and the Australian Privacy Principles.

This Privacy Policy summarises how we handle and protect your personal information when we provide our website and deliver our products to you (Services) or when otherwise interacting with you.

We may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

The types of personal information we collect may include:

  • Identity Data including your name and gender.
  • Contact Data including address details, email address and telephone numbers.
  • Background Verification Data including your photographic identification or other details requested as part of our verification process to comply with our due diligence obligations, and related ongoing monitoring commitments.
  • Financial Data including bank account and payment card details (through our third party payment processors, AfterPay and PayPal).
  • Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
  • Technical and Usage Dataincluding internet protocol (IP) address, your login data, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
  • Profile Data including your username and password for our Services purchases or orders you have made with us, support requests you have made, content you post, send receive and share through our platform, information you have shared with our social media platforms, your interests, preferences, feedback and survey responses. 
  • Interaction Dataincluding information you provide to us when you participate in any interactive features of our Services, including surveys, contests, promotions, activities or events. 
  • Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.
  • Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.  In the course of providing our Services, we may collect, or come across such sensitive information in different situations, including during the course of conducting a background verification check on you or when reviewing your CV. Unless otherwise permitted by law, we will not collect sensitive information about you without first obtaining your consent.

Whose personal information do we collect?

We collect personal information from people who are connected to our business activities, including:

  • customers;
  • suppliers;
  • service providers;
  • employees, including prospective employees.

How do we collect your personal information?

Where possible, we will collect your personal information directly from you. This may be in person, for example when:

  • you purchase a product;
  • you complete a finance application
  • we contact you to confirm delivery details
  • you visit our website.

We also may obtain personal information from third parties, such as contractors, suppliers and details of your use of our website from our analytics and cookie providers and marketing providers. See the “Website usage information and cookies” section below for more detail on the use of cookies. If we collect personal information about you from a third party and it is unclear that you have consented to the disclosure of your personal information to us, we will take reasonable steps to contact you and ensure that you are aware of the circumstances surrounding the collection and purposes for which we collected your personal information.

Website usage information and cookies

When you access our website, we may use software embedded in our website (such as Javascript) and we may place small data files (or cookies) on your computer or other device to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we provide content to you.

A cookie does not identify you personally. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.

We may gather your IP address as part of our business activities. This information does not identify you personally.

Why do we collect your personal information?

We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information:

Purpose of use / disclosure

Type of Personal Information

To mitigate the risk of fraud including to perform anti-money laundering, anti-terrorism, sanction screening, fraud and other background checks on you.
  • Identity Data
  • Contact Data
  • Background Verification Data

To provide our Services to you, including to dispatch and deliver our products to you.
  • Identity Data
  • Contact Data

To contact and communicate with you about our Services including in response to any support requests you lodge with us or other enquiries you make with us.
  • Identity Data
  • Contact Data
  • Profile Data

To contact and communicate with you about any enquiries you make with us via our website.
  • Identity Data
  • Contact Data

For internal record keeping, administrative, invoicing and billing purposes including preparing sales documentation.
  • Identity Data
  • Contact Data
  • Financial Data
  • Transaction Data

For analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms.
  • Profile Data
  • Technical and Usage Data

For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.
  • Identity Data
  • Contact Data
  • Technical and Usage Data
  • Profile Data
  • Marketing and Communications Data

To run promotions, competitions and/or offer additional benefits to you.
  • Identity Data
  • Contact Data
  • Profile Data
  • Interaction Data
  • Marketing and Communications Data

If you have applied for employment with us; to consider your employment application.
  • Identity Data
  • Contact Data
  • Professional Data

To comply with our legal obligations or if otherwise required or authorised by law.

  • Any relevant Personal Information

Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:

  • any purposes you consent to;
  • the primary purpose for which it is collected;
  • secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to provide our Services to you;
  • to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and
  • if otherwise required or authorised by law. 
  • Sensitive Information




To whom do we disclose your personal information?

We may disclose your personal information to others in order to carry out our activities. This may include:

  • payment systems operators such as AfterPay and PayPal;
  • our existing or potential agents or business partners;
  • professional advisors, bankers, auditors, our insurers and insurance brokers;
  • marketing or advertising providers.
  • our employees, related entities, contractors and service providers. We may provide your personal information to employees, related entities, contractors or service providers which perform services on our behalf, such as delivery drivers or logistic providers who deliver our goods to you, mailing houses, printers, information technology services providers (including cloud computing service providers) , database contractors and telemarketing agencies.
  • sponsors or promoters of any promotions or competition we run;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties to collect and process data, such as relevant analytics businesses; and
  • any other third parties as required or permitted by law, such as where we receive a subpoena.

Overseas Disclosure

While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

Where is your personal information stored

We take all reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Your personal information will be stored on a password protected electronic database, which may be on our database, a database maintained by a cloud hosting service provider or other third party database storage or server provider. Backups of electronic information are written to drives which are stored offsite.

Hard copy information is generally stored in our offices, which are secured to prevent entry by unauthorised people. Any personal information not actively being used is archived.

Where personal information is stored with a third party, we will ensure we have arrangements which require those third parties to maintain the security of the information.

Your personal information will stay on the database indefinitely until you advise you would like it removed, unless we de-identify it or destroy it earlier in accordance with privacy law requirements.

Your direct debit or credit cards

We use Secure Socket Layer (SSL) certificates for encrypting your credit card and debit card numbers, your name and address so that it cannot be viewed by any third party over the internet.

Access to your personal information

We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we request that you identify, as clearly as possible, the type(s) of information requested. We will deal with your request to provide access to your personal information within 30 days and you agree we may charge you our reasonable costs incurred in supplying you with access to this information.

Your rights to access personal information are not absolute and privacy laws dictate that we are not required to grant access in certain circumstances such as where:

  • access would pose a serious threat to the life, safety or health of any individual or to public health or public safety;
  • access would have an unreasonable impact on the privacy of other individuals;
  • the request is frivolous or vexatious;
  • denying access is required or authorised by a law or a court or tribunal order;
  • access would be unlawful, or
  • access may prejudice commercial negotiations, legal proceedings, enforcement activities or appropriate action being taken in respect of a suspected unlawful activity or serious misconduct.

If we refuse to grant you access to your personal information, we will provide you with reasons for that decision (unless it is unreasonable to do so) and the avenues available for you to complain about the refusal.

Updating your personal information

You may ask us to update and /or correct the personal information we hold about you at any time if you believe it is inaccurate, out of date, incomplete or misleading. We will take reasonable steps to verify your identity before granting access or making any corrections to your information. We also have obligations to take reasonable steps to correct personal information we hold when we are satisfied that it is inaccurate, out of date, incomplete, irrelevant or misleading for the purpose for which it is held. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints

If you have any queries or would like to make a complaint regarding relating to our Privacy Policy or the manner in which we handle your personal information, please contact us in writing to:

The Privacy Officer
Amart Furniture Pty Limited
PO Box 1470
Springwood QLD 4127

We will endeavour to respond to your complaint or query within fourteen days of receipt.

If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner see www.oaic.gov.au.

For any questions or notices, please contact our Privacy Officer at:

Amart Furniture Pty Limited (ABN 65 009 810 324)

Email: privacy@amart.com.au

Address: Amart Furniture Pty Limited, PO Box 1470, Springwood QLD 4127

This page was last updated on: 27/02/2025