WILLOWBROOK

Standard Delivery

If you have purchased larger items, items that are shipped directly from our warehouse, or if you are simply unable to visit your closest Amart Furniture Store for collection, we are happy to arrange delivery to your nominated address on a day that is convenient for you. Delivery charges apply.

When choosing Standard Delivery, please note:

• Your delivery will need to be signed for by somebody at the nominated delivery address.
• If you have paid for your purchases by credit card over the phone, the credit card holder will need to be available at the time of delivery so that the credit card details can be verified.
• If nobody is available to accept the delivery at the nominated address and time, we will be unable to complete the delivery. In those circumstances, we will contact you to arrange re-delivery and additional charges may apply.
• Please ensure that the access is appropriate for the furniture being delivered. This includes ensuring your doorways are wide enough to fit the product in, the item can fit upstairs or in a lift (if required) and that there is nothing blocking the path of the delivery in hallways, stairwells or driveways.
• If delivery is to an upstairs area, please advise the store at time of organising delivery.

Standard Delivery costs

Delivery costs vary pending on the item to be shipped. Contact our team to arrange delivery for remote, regional, or interstate locations. Delivery times vary.

Delivery options are subject to stock availability and your geographical location. Contact your closest store to find the best delivery option for you.

Courier Delivery

If you have purchased smaller items that are shipped directly from our warehouse or items that are from our Online Exclusive range, delivery to your front door will be provided by our trusted courier delivery partners. Delivery charges apply.

• Once your items have been collected from our warehouse you will get a notification via sms or email with a tracking link. This tracking link will allow you to track the status of your order. In some cases, tracking updates could take 24 hours to update accurately.
Estimated delivery timeframes for courier deliveries; once you’ve received an email or sms notification that your item/s are in transit please allow:
• Metro delivery: Within 3 business days
  
• Regional delivery: 7 business days
  
Please note – selection of a date or time of delivery is not available with courier delivery We will endeavour to send all products from the same order in one delivery, but it is at the discretion of the courier as to how multiple items will be delivered. Additional orders will incur separate shipping costs and delivery. Authority to leave will be required to allow a contactless delivery without signature. The courier will leave the package unattended at your address if there is a secure location available (as deemed by the courier). In the event the courier believes the location is not secure, they will not leave the package unattended & a redelivery or collection from a courier depot will need to be arranged. Please note there may be additional redelivery fees payable by the customer.

Courier Delivery Costs

Courier delivery costs depend on the item/s to be shipped and the location to be shipped to. Once the items are added to the cart online and an address confirmed a delivery quote will be presented.

PLEASE NOTE: Delivery options are subject to availability, your geographical location and the products ordered being in stock. Please contact your closest store to discuss what delivery options are available to you.

Returns

Amart Furniture aims to make your online purchasing experience as easy as possible. We know that occasionally an item is not right, or does not quite look as you imagined in the room. If this is the case please review our Returns Policy or contact us.