FAQ's

Frequently Asked Questions

 

Delivery Information

At Amart Furniture we aim to deliver a high-quality service & we strive to provide you with a convenient & hassle-free delivery! After placing your order online, you will receive an order confirmation and if your items are;
  • In stock and;
    • Have booked in a collection, you can proceed to collect the goods at the store of purchase.
    • If a delivery date has been booked, Amart will contact you on the day of delivery with an estimated time frame.
  • Not in stock
    • Your local store will contact you as soon as your items arrive and arrange a time for collection or delivery.
Please refer to our Collections and Delivery page for information regarding orders that include Online Exclusive items or Courier Delivered items.
During the purchase process either in store or online, indications of timeframe for delivery or pick up will be provided. For more information on collections and delivery, please view our Collections and Delivery page.
Although most stock on our website is available to be collected or delivered immediately, some items may take longer. This is usually as they are located at our external warehouse, or we may be temporarily out of stock; If we are out of stock, we will call you as soon as goods arrive and organise the furniture to be shipped or collected from a nearby store. Please note: We endeavour to ensure manufacturer’s delivery times are accurate, but they are subject to change from time to time.
At present, we only deliver within Australia. For all delivery enquiries please view our dedicated Collections and Delivery page.
Although most stock on our website is able to be collected or delivered immediately, some items may take longer to deliver. For more information please view our collections and delivery page. For information regarding a specific item, please contact your closest Amart Furniture store.

 

Missing or faulty parts and assembly

We are very sorry if you receive any item that contains missing or faulty parts. If you do require assistance with any missing or incorrectly fitting item, please contact customer service by clicking here.
If you require assistance with assembly, or with incorrectly fitting item, please contact customer service by clicking here.
If you require assistance with assembly, or with incorrectly fitting item, please contact customer service by clicking here. We also have an assembly service available for an extra charge. When organising delivery with your store, please ask them for a quote.

 

Payment, finance & Lay-by

We offer a variety of payment solutions online including Visa, Mastercard, Paypal, and Afterpay.
In-store we accept cash, credit cards (Visa and Mastercard), BPAY and Afterpay. We also offer a variety of instore finance options if you need a little longer to pay off.
Online we accept Visa, MasterCard and PayPal, or you can choose to pay in-store or by finance. Please note, on some orders, you may be requested to show proof of ID (e.g. licence) and the credit card used to purchase the item prior to deliver. In-store we accept cash, credit cards (Visa and Mastercard) or through finance (see below for details) Finance – See below.
Yes, we do offer finance in store... For more information and full terms and conditions, view our finance page.
We don't offer lay-by as we offer a variety of finance solutions for our customers... For more information, view our finance page.
Yes, Amart Furniture does sell Gift Cards in our retail stores and online here.