COVID-19 Updates

 

To our Amart customers,

We hope you and your loved ones are safe and well during this challenging period. Unfortunately we will be temporarily closing the Showrooms of our Melbourne Amart Furniture stores from Thursday 6th August.

These stores will be open for contactless Click & Collect Tuesday to Saturday; details below.

The Victorian Government’s plan to slow the spread of COVID-19 has our full support and we will get through this if we all pull together and adhere to the rules designed to keep our customers, team members and broader community safe.

Our website remains fully operational and will be accepting orders as usual with deliveries scheduled as soon as possible. If you have a scheduled pick up from one of the temporarily closed stores, our despatch team will be in contact in the coming days to discuss order options. Given this challenging situation we are all facing, we may experience some disruption or delays to supply times and we appreciate your patience. Our customer service team are available to help out with any questions you may have at victoria@amartfurniture.com.au or alternatively you can refer to our FAQs section below.

Our temporary closed stores will be:

VIC

  • Braybrook 
  • Campbellfield 
  • Dandenong 
  • Frankston 
  • Hoppers Crossing 
  • Knoxfield 
  • Nunawading 
  • Preston 
  • Pakenham 
  • South Morang 
  • Springvale

We apologise for any inconvenience caused and thank you for your understanding as we face this difficult time together.

The Amart Furniture Team

 


Contactless Click & Collect

For the safety of our customers and team, we’re currently offering a contactless service for pick up orders at all our Melbourne stores. This will be available Tuesday to Saturday from 10am to 5pm.

  • No payments can be taken on site – all orders must be pre-paid.
  • When your order’s ready to collect we’ll contact you by email, SMS or phone call.
  • Only go to the store once you receive this ‘Ready to collect’ notification.
  • When you arrive go directly to the rear of the store; there will be signage on site to direct you.
  • Please ensure to leave one car space between other vehicles.
  • Your vehicle must be turned off.
  • An Amart team member will greet you (keeping socially distant); provide them with your contact number (the one you gave for your order).
  • The Amart team member will place your items beside the vehicle. You must load the items into your vehicle yourself. Please bring a friend if you require help as the Amart team member will not be able to assist in the loading of your car.
  • Once the items have been placed, you must secure them on/in your vehicle.
  • The Amart team member will record your Vehicle Registration and Name.

 


COVID-19 Frequently Asked Questions

Can I visit one of your showrooms?
Our Metropolitan Melbourne stores have been closed. However, if you live in Regional Victoria our stores in Ballarat, Traralgon, Shepparton and Waurn Ponds are open.
 
Can I still place an online order?
Absolutely! Due to the current restrictions we are not offering in store collection from our closed stores, but you can have items delivered direct from our main Distribution Centre.
 
I need some advice on a product, who can I speak to?
Please chat to us online or contact our Customer Solutions Team at Victoria@amartfurniture.com.au.
 
Is your Customer Service Team still available?
We’re here for you! If you haven’t found the answer to your question here, please chat to us online or email us at Victoria@amartfurniture.com.au.
 
If I purchase a gift card, will I receive it if I am in a restricted area?
Postal services are operating as normal, so there should be no issues receiving your gift card.
 
Can I still organise assembly of my item?
Due to the Government restrictions around COVID-19 we will not be offering assembly services during this time. If you have paid for this service, we will refund you.
 
What if I am not ready to receive my order?
We totally understand, if you need to delay receiving your order please contact our Customer Solutions Team at Victoria@amartfurniture.com.au.
 

I have an existing order being delivered; will I still receive it?
If you have an existing order with us, we will still deliver it. We are still receiving stock on a regular basis and we are doing our best to fulfil your order as quickly as possible.
 
Can I still organise to collect my new or existing order from store?
Yes, you can absolutely collect your order provided you have been advised by the store that your goods are in stock and the order has been paid in full.
 
Do you have a non-contact delivery option?
Yes, we offer a non-contact delivery service for all our orders.
 
What safety precautions are your warehouse and delivery teams taking to prevent the spread of COVID-19?
Great question! Our delivery providers follow regulations in accordance with the COVID-19 Safe Guidelines and take all appropriate measures when delivering your order via the non-contact delivery service.
 
When can I expect my delivery when ordering online?
We will endeavour to fulfil all orders within the time specified when your order is placed. However, given this challenging situation we are all facing, we may experience some slight delays.
 
I live in regional Victoria, when can I expect my delivery?
Our regional stores remain open and are operating as normal. If any delays are experienced your store will be in contact with you.
 
Will my order be delayed because of the restrictions?
We will endeavour to deliver your order in the time promised. However, with the ongoing challenges presented by COVID-19, we may experience some delays in our products reaching our customers in the time specified.
 
I have a service call booked, will the technician still come?
Due to current Government restrictions, our technicians are unable to attend your home. But please be reassured our technicians will be in touch to organise a time as soon as the restrictions are lifted.
 

What is your returns policy during this period?
If you change your mind, we will happily accept your return provided the item has not been opened. However, currently we are unable to action these types of requests until our stores reopen. Please see our returns policy for further details.
 
I am expecting a replacement of my item, what will happen now?
Due to current Government restrictions, we will not be swapping any products until the restrictions change. We are continually reviewing restrictions and will contact you as soon as we can organise your replacement.
 
I live in Regional Victoria and I am waiting on a replacement. When will it be ready?
Your store of purchase will contact you and discuss your options as soon as your replacement is available.