COVID-19 Updates

 

To our Amart customers,

We hope you and your loved ones are safe and well during this challenging period.

Unfortunately, Greater Sydney showrooms will be temporarily closed under the current Government restrictions. Good news is that our stores will be open for contactless Click & Collect, available Tuesday to Saturday from 9am to 5pm.

The plan to slow the spread of COVID-19 has our full support and we will get through this if we all pull together and adhere to the rules designed to keep our customers, team members and broader community safe.

Our website remains fully operational and will be accepting orders as usual with deliveries scheduled as soon as possible. If you have a scheduled pick up from one of the temporarily closed stores, our despatch team will be in contact in the coming days to discuss order options. Given this challenging situation we are all facing, we may experience some disruption or delays to supply times and we appreciate your patience. Our team are available to help out with any questions, please click here to find your local store contact details or alternatively you can refer to our FAQs section below.

Our temporary closed stores will be:

SYDNEY:

  • Auburn
  • Bankstown
  • Campbelltown
  • Caringbah
  • Casula
  • Penrith
  • Prospect
  • Rouse Hill
  • West Gosford

We apologise for any inconvenience caused and thank you for your understanding as we face this difficult time together.

The Amart Furniture Team

 


Contactless Click & Collect

For the safety of our customers and team, we’re currently offering a contactless service for pick up orders in all of our Greater Sydney stores. This will be available Tuesday to Saturday from 9am to 5pm.

Available at:

SYDNEY:

  • Auburn
  • Bankstown
  • Campbelltown
  • Caringbah
  • Casula
  • Penrith
  • Prospect
  • Rouse Hill
  • West Gosford
  • Accepting card only payments.
  • When your order’s ready to collect we’ll contact you by email, SMS or phone call.
  • Only go to the store once you receive this ‘Ready to collect’ notification.
  • When you arrive go directly to the rear of the store; there will be signage on site to direct you.
  • Please ensure to leave one car space between other vehicles.
  • Your vehicle must be turned off.
  • An Amart team member will greet you (keeping socially distant); provide them with your contact number (the one you gave for your order).
  • The Amart team member will place your items beside the vehicle. You must load the items into your vehicle yourself.
  • Once the items have been placed, you must secure them on/in your vehicle.
  • The Amart team member will record your Vehicle Registration and Name.

COVID-19 Frequently Asked Questions
Can I visit one of your showrooms?
Unfortunately, no. In line with the government mandates our Greater Sydney showrooms will be closed.
 
Can I still place an online order?
Absolutely! We will endeavour to fulfil these orders as soon as possible, however given this challenging situation we are all facing, we may experience some slight delays. Deliveries will continue or alternatively you can select to pick-up your order via contactless click & collect.
 
I need some advice on a product, who can I speak to?
Please chat to us online or contact our team at your local store. Please click here to find your local store details.
 
Is your Customer Service Team still available?
We’re here for you! If you haven’t found the answer to your question here, please chat to us online or reach out to our team at your local store. Please click here to find your local store contact details.
 
If I purchase a gift card, will I receive it if I am in a restricted area?
Postal services are operating as normal, so there should be no issues receiving your gift card.
 
Can I still organise assembly of my item?
Due to the Government restrictions around COVID-19 we will not be offering assembly services during this time. If you have paid for this service and cancel it we will refund you.
 
What if I am not ready to receive my order?
We totally understand, if you need to delay receiving your order please contact our team at your local store. Please click here to find your local store contact details.
 
I have an existing order being delivered; will I still receive it?
If you have an existing order with us, we are continuing with contactless deliveries. We are still receiving stock on a regular basis and we are doing our best to fulfil your order as quickly as possible.
 
Can I still organise to collect my new or existing order from store?
Yes, you can absolutely collect your order provided you have been advised by the store that your goods are in stock.
 
Do you have a non-contact delivery option?
Yes, we offer a non-contact delivery service for all our orders.
 
When can I expect my delivery when ordering online?
We will endeavour to fulfil all orders within the time specified when your order is placed. However, given this challenging situation we are all facing, we may experience some slight delays.
 
What safety precautions are your warehouse and delivery teams taking to prevent the spread of COVID-19?
Great question! Our delivery providers follow regulations in accordance with the COVID-19 Safe Guidelines and take all appropriate measures when delivering your order via the non-contact delivery service..
 
Will my order be delayed because of the restrictions?
We will endeavour to deliver your order in the time promised. However, with the ongoing challenges presented by COVID-19, we may experience some delays in our products reaching our customers in the time specified.
 
I have a service call booked, will the technician still come?
Due to current Government restrictions, our technicians are unable to attend your home. But please be reassured our technicians will be in touch to organise a time as soon as the restrictions are lifted.
 
What is your returns policy during this period?
If you change your mind, we will happily accept your return provided the item has not been opened. However, currently we are unable to action these types of requests until our stores reopen. Please see our returns policy for further details.
 
I am expecting a replacement of my item, what will happen now?
Due to current Government restrictions, we will not be swapping any products until the restrictions change. We are continually reviewing restrictions and will contact you as soon as we can organise your replacement.